At K&B Lessons, our goal is to create a safe, supportive, and partnership‑focused learning environment for both horse and rider. Clear expectations help every session run smoothly and ensure your horse’s wellbeing remains at the center of our work together.

Scheduling & Booking

• Lessons and sessions are booked on a first‑come, first‑served basis.
• Travel‑based sessions may include a mileage fee depending on distance.
• Virtual lessons and video reviews can be scheduled at flexible times.
• A reminder message will be sent 24 hours prior to your session.

If you ever need help choosing the right service, you’re welcome to request a Free Consultation.

Canceling & Rescheduling Policy

Life happens — and horses make sure of it. To keep scheduling fair for everyone:

• Cancellations or reschedules made 24+ hours in advance incur no fee.
• Cancellations made within 24 hours are subject to the full lesson fee.
• Travel fees for late cancellations are at the discretion of K&B Lessons and may be applied if travel was already planned or underway.
• No‑shows are charged the full amount.
• In cases of inclement weather, either the instructor or rider may cancel the morning of the lesson with no payment required.
• Emergencies are always handled with compassion; please communicate as soon as possible.

Lesson Video Access & Usage

Many lessons include short video clips taken during your session to support your learning and progress. These videos are:

• Uploaded to a private Google Photos album
• Shared only with the rider (or parent/guardian for minors)
• Intended as an educational tool to help you review concepts, biomechanics, and improvements between lessons

Personal Use Guidelines

You are welcome to download and share your lesson videos for personal use, including posting on social media, as long as:

• K&B Lessons is represented in a positive and educational light
• The content is not altered in a way that misrepresents the instruction, the horse, or the training philosophy
• Credit is given when appropriate (tagging is appreciated)

Videos may not be used for commercial purposes, redistribution, or training materials without written permission from K&B Lessons.

Support Between Lessons

K&B Lessons is committed to supporting riders beyond their scheduled sessions. You are always welcome to reach out for:

• Quick clarifications
• Short video checks
• Safety questions
• Scheduling adjustments

This ongoing support is part of the partnership we build with every rider.

Fair‑Use Boundary

If communication becomes extensive or time‑consuming, K&B Lessons reserves the right to request payment for additional coaching time or recommend booking a virtual or in‑person session. This ensures support remains fair, sustainable, and high‑quality for everyone.

Rider Expectations

To ensure a productive, safe, and positive session:

• Certified equestrian helmets are required for all mounted work or when riding under K&B Lessons.
• Riders must wear long pants free of holes, bling, or decorations that could damage tack or pose safety risks.
• Boots must have a minimum 1‑inch heel and fully enclose the foot.
• Riders should look professional in well‑fitting shirts and appropriate attire.
• Please have your horse caught, groomed, and tacked (or ready to tack) before the lesson start time unless we are working on those skills together.
• Communicate any recent changes in your horse’s behavior, health, or workload.
• No crude language, name‑calling, gossip, or disrespectful behavior toward horses, riders, instructors, or anyone on the grounds.
• Kindness toward your horse is non‑negotiable.
• Riders who wish to progress more quickly are encouraged to practice between lessons, come with questions, and stay engaged in their learning.

Horse Readiness & Wellfare

Your horse’s wellbeing is the foundation of every session.

Please ensure your horse is:

• Sound enough for the planned work
• Appropriately fed and hydrated
• Not sedated or recovering from injury unless the session is specifically for rehab guidance
• In tack that fits safely and comfortably

If your horse is not safe to work with on a given day, we may adjust the session to groundwork, handling, or education.

Barn & Facility Requirements

To maintain safety and professionalism:

• A safe, rideable area must be available (arena, round pen, or suitable open space).
• Dogs must be leashed or contained during lessons.
• Please ensure the working area is free of hazards.
• Visitors must remain quiet and still during lessons.
• Visitors may take photos or videos but no flash is permitted.
• Young children must remain with a parent or guardian at all times.
• A responsible adult must be present for minors.
• If your horse lives in a herd or rotational turnout, please have them accessible before the lesson start time.

Weather & Safety

Safety always comes first — for you, your horse, and your instructor.

Lessons may be paused, modified, or rescheduled for:

• Extreme heat or cold
• High winds
• Lightning
• Unsafe footing
• Smoke or poor air quality

Groundwork, biomechanics coaching, or unmounted education may be substituted when appropriate.

Virtual Lesson Expectations

For riders using video or live virtual coaching:

• Please ensure your camera is stable and captures the full working area.
• Wireless earbuds or a Bluetooth speaker improve communication.
• Send any pre‑recorded videos at least 24 hours before your scheduled review.
• A quiet environment helps you get the most out of your session.

Payment Information

Payment is due by the end of the lesson day at the latest. It is preferred that lessons are prepaid or paid the morning of the scheduled session.

Accepted forms of payment:

• Exact cash
• Venmo
• PayPal

If payment is not received by the end of the lesson day, a $30 late fee will be applied. Travel fees may apply depending on distance. Packages and clinics may require deposits.

Tips & Gratitude

Tips are never required, but they are always appreciated.

Our Commitment to You

K&B Lessons is built on partnership, clarity, and compassion. These policies exist to support a safe, respectful, and productive learning environment for every horse and rider we serve. If you ever have questions, concerns, or unique circumstances, communication is always welcome.